Refund and Cancellation Policy

Subscription Refund Policy

Refund Eligibility

We offer refunds for subscription fees in specific situations. If you experience technical difficulties that prevent you from accessing our AI services as intended, please notify us within 7 days of subscribing. We will investigate the issue and determine if a refund is appropriate.

• Platform downtime exceeding 48 consecutive hours within your first week
• Significant AI service functionality not working as advertised
• Billing errors or unauthorized charges

Unused Portion

If you decide to cancel your subscription, you will not be eligible for a refund for the unused portion of your subscription period. However, you will continue to have access to the subscribed services until the end of the current billing cycle.

Processing Time

Approved refunds will be processed within 5-10 business days and will be credited back to your original payment method.

Subscription Cancellation Policy

Cancellation Process

You can cancel your subscription at any time by logging into your account on our website and navigating to the subscription management section. Follow the instructions to initiate the cancellation process.

1. Open Settings in the Postey app
2. Go to “Plans & billing”
3. Click “Manage subscription” to open the billing portal
4. Cancel there and confirm; you’ll get an email receipt

Continued Access

Upon cancellation, you keep your paid features until the end of the current billing cycle. After that your account moves to the Free plan rather than being closed: posts you already scheduled still publish, your drafts and published history stay in place, and paid features stop until you start a plan again. Nothing is deleted, and you can resubscribe at any time.

Immediate Termination

If you require immediate termination of services, please contact our support team. Note that immediate termination does not qualify for refunds of the current billing period.

Exceptions and Special Considerations

Force Majeure

In cases where service interruptions are caused by events beyond our control (natural disasters, third-party AI service outages, cyber attacks, etc.), standard refund policies may be modified on a case-by-case basis.

Fair Usage Violations

Accounts terminated for violating our fair usage policy or terms of service are not eligible for refunds. This includes but is not limited to:

• Generating harmful, illegal, or inappropriate content
• Attempting to reverse engineer or abuse our AI systems
• Sharing account credentials or reselling services

Free Trial

Paid plans include a free trial that starts at checkout, and a card is required to begin it. The trial length is stated on the pricing page and at checkout. It is not repeated here, because the billing system owns it and it has changed before. Cancel before the trial ends and you are not charged, so no refund is needed. If your first payment has already been taken, the refund terms above apply.

Contact Information

Refund Requests

To request a refund or discuss your specific situation, please contact our support team with the following information:

• Account email address and subscription details
• Reason for refund request with supporting details
• Screenshots or documentation of technical issues (if applicable)