Privacy Policy

Information We Collect

Personal Information

We collect information you provide directly to us when you create an account, subscribe to our services, or contact us for support.

• Name, email address, and billing information
• Account credentials and profile information
• Payment and transaction data
• Communications and support requests

Usage Data

We automatically collect information about how you interact with our AI services, including content requests, generated outputs, and usage patterns to improve our services and provide personalized experiences.

Technical Information

We collect device information, IP addresses, browser types, and other technical data to ensure platform security and optimize performance across different devices and networks.

How We Use Your Information

Service Provision

We use your information to provide, maintain, and improve our AI-powered services.

• Process your AI content generation requests
• Manage your subscription and billing
• Provide customer support and respond to inquiries
• Send important service notifications and updates

Service Improvement

We analyze usage patterns and feedback to enhance our AI models, develop new features, and optimize user experience while maintaining data privacy and security.

Legal Compliance

We may use your information to comply with applicable laws, respond to legal requests, protect our rights, and ensure the safety and security of our platform and users.

Data Sharing and Disclosure

Third-Party Services

We may share your information with trusted third-party service providers who help us operate our platform:

• Payment processors for billing and subscription management
• Cloud hosting providers for data storage and processing
• Analytics services for platform optimization
• Customer support platforms for service delivery

Legal Requirements

We may disclose your information when required by law, court order, or legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with appropriate notifications provided to affected users.

Data Security and Retention

Security Measures

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security audits.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion or 3 years after last activity
• Generated content: kept until you delete it or delete your account. Cancelling a subscription moves you to the Free plan and does not delete it.
• Billing records: 7 years for tax and accounting purposes

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

Your Rights and Choices

Data Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format

Communication Preferences

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or updating your preferences in your account settings.

Cookies and Tracking

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

Updates to This Policy

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through email or prominent notices on our platform.

Continued Use

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

Contact Us

To ask about this policy, to exercise any of the rights described above, or to raise a concern about how your data is handled, email us at hello@postey.ai. We aim to reply within 24 hours on business days.

Every other way to reach the team is listed on the support page.